Policies

 

At Sadeem, we are committed to providing a transparent and respectful environment for our customers. Our policies are designed to ensure a seamless experience while engaging with our curated selection of literature that explores the complexities of dreams and reality.

1. Privacy Policy: We prioritize the privacy of our customers. Any personal information collected during the purchasing process is securely stored and used solely for order fulfillment and communication purposes. We do not share or sell customer data to third parties. Our website employs encryption technology to protect sensitive information.

2. Return Policy: We understand that sometimes a purchase may not meet expectations. Customers may return items within 30 days of receipt for a full refund, provided the items are in their original condition. To initiate a return, customers must contact our support team to obtain a return authorization.

3. Shipping Policy: We offer various shipping options to accommodate our customers' needs. Orders are processed within 1-3 business days, and delivery times may vary based on the selected shipping method and destination. Tracking information will be provided once the order has shipped.

4. Payment Policy: Sadeem accepts multiple payment methods, including major credit cards and secure online payment systems. All transactions are processed through secure channels to ensure the safety of financial information.

5. Customer Service Policy: Our customer service team is available to assist with inquiries, concerns, or feedback. We aim to respond to all customer communications within 24 hours. Our goal is to provide a satisfactory resolution to any issues that may arise.

6. Intellectual Property Policy: All content, including text, images, and designs on the Sadeem website, is protected by copyright and intellectual property laws. Unauthorized use or reproduction of any materials is strictly prohibited.

7. Terms of Service: By accessing our website and purchasing our products, customers agree to comply with our terms of service. These terms outline the rights and responsibilities of both the customer and Sadeem, ensuring a fair and respectful relationship.

These policies are subject to change, and we encourage customers to review them periodically. For any questions or clarifications regarding our policies, please do not hesitate to reach out to our customer service team.